The table below contains more information regarding the indicator.
| Goal |
Goal 16: Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels |
|---|---|
| Target |
Target 16.6: Develop effective, accountable and transparent institutions at all levels |
| Indicator |
Indicator 16.6.2: Proportion of population satisfied with their last experience of public services |
| Definition and concepts |
This indicator measures levels of public satisfaction with people’s last experience with public services, in the three service areas of healthcare, education and government services (i.e. services to obtain government-issued identification documents and services for the civil registration of life events such as births, marriages and deaths). This is a survey-based indicator which emphasizes citizens’ experiences over general perceptions, with an eye on measuring the availability and quality of services as they were actually delivered to survey respondents. |
| Comment and limitations | |
| Method of computation | |
| Progress measurement details |